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Hi Together,
i should build a Queue where i "filter" for the Primary owner equals [me] token.
Is that possible?
I found this post:
but i was not able to reproduce it.
The Idea behind is:
We have restricted the Access to work Items for our Local Departments by Queues. But for sure the Local Departments want to track the Incidents they Forward to Corporate.
Actualy this is not possible because the Queue for every Group is limiting the Intems based on Support Group.
Any ideas?
brgds
Chris
Hi,
You cannot use tokens such as [me] in queues. The only option I see here is to use views instead of queues, however this would still allow users to find work items they are not entitled to see when they aearch for it.
An other alternative would be:
- Extend the incident class with a property named OriginatingSupportGroup, bound to the TierQueue List
- Create a workflow which copies the support group to this newly created field when there are changes to the support group.
- Create a queue based on this newly created property, or include these in the existing queue
Hope this makes sense :)
Hi,
You cannot use tokens such as [me] in queues. The only option I see here is to use views instead of queues, however this would still allow users to find work items they are not entitled to see when they aearch for it.
An other alternative would be:
- Extend the incident class with a property named OriginatingSupportGroup, bound to the TierQueue List
- Create a workflow which copies the support group to this newly created field when there are changes to the support group.
- Create a queue based on this newly created property, or include these in the existing queue
Hope this makes sense :)
Hi,
You cannot use tokens such as [me] in queues. The only option I see here is to use views instead of queues, however this would still allow users to find work items they are not entitled to see when they aearch for it.
An other alternative would be:
- Extend the incident class with a property named OriginatingSupportGroup, bound to the TierQueue List
- Create a workflow which copies the support group to this newly created field when there are changes to the support group.
- Create a queue based on this newly created property, or include these in the existing queue
Hope this makes sense :)
Hi,
You cannot use tokens such as [me] in queues. The only option I see here is to use views instead of queues, however this would still allow users to find work items they are not entitled to see when they aearch for it.
An other alternative would be:
- Extend the incident class with a property named OriginatingSupportGroup, bound to the TierQueue List
- Create a workflow which copies the support group to this newly created field when there are changes to the support group.
- Create a queue based on this newly created property, or include these in the existing queue
Hope this makes sense :)
Hi,
You cannot use tokens such as [me] in queues. The only option I see here is to use views instead of queues, however this would still allow users to find work items they are not entitled to see when they aearch for it.
An other alternative would be:
- Extend the incident class with a property named OriginatingSupportGroup, bound to the TierQueue List
- Create a workflow which copies the support group to this newly created field when there are changes to the support group.
- Create a queue based on this newly created property, or include these in the existing queue
Hope this makes sense :)
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